Last updated August 06, 2026
Thank you for shopping with Scarlet Muse. If your purchase is not right for you, you may request a return for a refund under the conditions below.
RETURN WINDOW
You have 30 days from the delivery date to request a return by emailing contact@scarletmuse.shop.
After receiving our return instructions, please ship your return within 14 days. Your initial request date determines whether your request falls within the 30-day return window.
RETURN CONDITIONS
For change-of-mind and sizing returns, items must:
- Be unused, unwashed, and unaltered.
- Have all original tags and labels attached.
- Include the original product packaging and all accessories supplied.
- Be accompanied by your order number or other proof of purchase.
Shoes and boots may be tried on indoors on a clean, soft surface to check the fit. They must not show outdoor wear, scuffed soles, stains, or other signs of use beyond careful indoor fitting.
These conditions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
HOW TO REQUEST A RETURN
- Email contact@scarletmuse.shop with your order number and the item you wish to return. Please indicate whether your request concerns sizing, a change of mind, or an issue with the item.
- We will email you the return address and shipping instructions.
- Pack the item securely and include your order number or proof of purchase. Place the original shoe box inside a protective outer package. Do not attach shipping labels or tape directly to the shoe box.
- Ship your return according to the instructions provided.
Please contact us before sending your return to ensure it reaches the correct location. The sender address on your original parcel may not be the correct return address.
We strongly recommend using a tracked shipping service and keeping your postage receipt until your return has been resolved.
RETURN SHIPPING COSTS
Change of mind or sizing
You are responsible for return shipping costs if you change your mind or the size you selected does not fit, provided we supplied the correct item and size as described.
You will need to arrange and pay for your return shipment. We do not provide a prepaid shipping label or reimburse return postage for these returns.
Damaged, defective, or incorrect items
If your item arrived damaged or defective, or we sent the wrong item or size, please contact us before arranging return shipping.
Where a return is required, we will cover the return shipping cost by providing a prepaid label or arranging another shipping method at our expense. Please follow our instructions to avoid unnecessary postage costs.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please email contact@scarletmuse.shop as soon as you discover the issue. Include:
- Your order number.
- A description of the problem.
- Where possible, clear photos of the item, the affected area, and the packaging.
We will review your request and arrange an appropriate resolution, such as a refund or, with your agreement and subject to availability, a replacement.
The 30-day change-of-mind return window does not limit any statutory rights you may have concerning defective or incorrectly supplied goods.
REFUNDS
After receiving your return, we will inspect the item and notify you by email of the outcome.
For eligible returns, we will issue your refund to the original payment method within 14 calendar days of receiving the returned item, unless applicable law requires an earlier refund.
Your bank or payment provider may require additional time to display the credit after we issue it.
Your refund will reflect the amount actually paid for the returned item, taking into account any discounts applied and refundable taxes.
For change-of-mind and sizing returns, original delivery charges are not refundable unless required by applicable law.
For damaged, defective, or incorrectly supplied items, we will also refund any applicable original delivery charges attributable to those items.
We do not charge a restocking fee.
If a return does not meet the conditions of this policy, we will explain the reason by email and discuss the next steps with you.
EXCHANGES
We do not offer direct size or colour exchanges for change-of-mind returns. To obtain a different size, colour, or style, please return the eligible item for a refund and place a new order.
Replacements for damaged, defective, or incorrectly supplied items may be arranged separately, with your agreement and subject to availability.
YOUR CONSUMER RIGHTS
This policy does not exclude or limit any mandatory rights under applicable consumer protection laws. Where those rights differ from this policy, your statutory rights take priority.
CONTACT US
For return requests or questions about this policy, please contact:
Scarlet Muse
Email: contact@scarletmuse.shop